Privacy Policy

Introduction

Mastafire Trade is committed to respecting and protecting the privacy of individuals & companies who deal with us, in accordance with the Australian Privacy Principles. This privacy policy deals with how we manage personal information collected by us. We are committed to protecting the personal information that we hold about you and your business. 

The kinds of personal information we collect and hold

In dealing with you we may collect personal or business information including your name, business name, address, date of birth, telephone numbers, email address and business identifiers like ABN or ACN numbers

How we collect and hold personal information

Generally, we collect personal and business information directly from you when you contact or deal with us. We protect this information in several ways. It is kept in secure locations, and access to it is restricted to those who have the appropriate authorisation under our policies. Where we share the information with third parties, we ensure they also have appropriate policies and security in place. When the information is no longer required, it is de-identified, deleted, or securely destroyed.

NOTICE

We will ask you when we need information that personally identifies you (personal information) or allows us to contact you. Generally, this information is requested when you create a Registration ID on the site or when you download free software, enter a contest, order email newsletters or join a limited-access premium site. We use your Personal Information for four primary purposes:

• To make the site easier for you to use by not having to enter information more than once.
• To help you quickly find software, services or information.
• To help us create content most relevant to you.
• To alert you to product upgrades, special offers, updated information and other new services from Mastafire Trade.

CONSENT

If you choose not to register or provide personal information, you can still use most of Mastafire Trade. But you will not be able to access areas that require registration.

If you decide to register, you will be able to select the kinds of information you want to receive from us by subscribing to various services, like our electronic newsletters. If you do not want us to communicate with you about other offers regarding Mastafire Trade products, programs, events, or services by email, postal mail, or telephone, you may select the option stating that you do not wish to receive marketing messages from Mastafire Trade

Mastafire Trade occasionally allows other companies to offer our registered customers information about their products and services, using postal mail only. If you do not want to receive these offers, you may select the option stating that you do not wish to receive marketing materials from third parties.

SECURITY

Mastafire Trade has taken strong measures to protect the security of your personal information and to ensure that your choices for its intended use are honored. We take strong precautions to protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

We guarantee your e-commerce transactions to be 100% safe and secure. When you place orders or access your personal account information, you’re utilising secure server software SSL, which encrypts your personal information before it’s sent over the Internet

Mastafire Trade strictly protects the security of your personal information and honours your choices for its intended use. We carefully protect your data from loss, misuse, unauthorized access or disclosure, alteration, or destruction.

You also have a significant role in protecting your information. No one can see or edit your personal information without knowing your username and password, so do not share these with others.

What we do with the information you share

When you join us, you provide us with your contact information, including your email address. We use this information to send you updates about your order, questionnaires to measure your satisfaction with our service and announcements about new and exciting services that we offer. When you order from us, we ask for your credit card number and billing address. We use this information only to bill you for the product(s) you order at that time.

For your convenience, we do save billing information in case you want to order from us again, but we don’t use this information again without your permission.

We occasionally hire other companies to provide limited services on our behalf, including packaging, mailing and delivering purchases, answering customer questions about products or services, sending postal mail and processing event registration. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.

Mastafire Trade will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Mastafire Trade or the site; (b) protect and defend the rights or property of Mastafire Trade and its family of Websites, and, (c) act in urgent circumstances to protect the personal safety of users of Mastafire Trade its Websites,

How you may access your personal information

You may access your personal information by contacting us. You can contact the Mastafire Trade staff member you usually deal with or email us at mastafirefiretrade.com.au to make this request. We will then arrange with you a convenient time and means for you to have access. If at any time you believe that any personal information of yours that we hold is incorrect, please contact us at mastafirefiretrade.com.au and advise us of the correct information, and we will amend our records.

How you may make a privacy complaint

If you have a complaint about the way we hold or use your personal information, please contact us at mastafirefiretrade.com.au and Trade mastafiretrade.com.au  stating your concern, and how you would like your complaint resolved. We will investigate your complaint and respond to you with our findings and our proposed action, within 30 days. In the event you are dissatisfied with the outcome of the complaint of the investigation, you may refer your complaint to the Office of the Australian Information Commissioner.

Changes to our policy

This Privacy Policy was updated in 15/11/2024 We may update it from time to time at our discretion.

Our Contact details are: Mastafire Trade

mastafirefiretrade.com.au